The customer may return an item previously purchased on the Website via the section "Return request" without having to justify his/her decision, within fifteen (15) days from the time of receiving the items. * **
The customer must then return the items delivered:
- By following the steps as described on the Returns Request page of the Website, all return costs will be covered by J Taylor.
- Customer is advised to keep any proof of return as described on the Returns Request page of the Website, which presupposes that the items will be returned by the recorded delivery.
- In their original packaging, in perfect condition, unused, accompanied by all the accessories and documents provided with them (notice, warranty, certificate of authenticity, etc.) and the delivery slip enclosed with the items delivered.
Reimbursement of the return will be processed by crediting the customer's payment option within, at the latest fourteen (14) days from the time when J Taylor receives the item(s).
*If you have complete your order as a guest, please contact us at contact@jtaylorjewelry.com to proceed with your return.